Return/Faulty Transponder

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Should you own one of the Red standard transponders with the VLCC 5 year guarantee period (and not the Prochip transponders offered for sale with a 1 year licence from 1 April 2016) and your transponder becomes faulty within your personal "5 year guarantee period", or you wish to return it for a refund, the following rules apply:

Note: Calculation of any refund due, if required, will commence from date of issue (your anniversary date) and will be based on a calendar year of 365 days.  Please refer to the "Anniversary Date" page for more information, if required.

Return of transponder:

Within 1st year anniversary date

After Year 1 but prior to 2nd year anniversary date

After Year 2 but prior to 3rd year anniversary date

After Year 3 but prior to 4th year anniversary date

During 5th and final year

VLCC issued transponder fails within 5 year guarantee period:

(See Note below re closure of VLCC Guaranteed transponder sales)

Receive 80% of purchase cost.

Receive 60% of purchase cost.

Receive 40% of purchase cost.

Receive 20% of purchase cost.

Nil
           

VLCC Guaranteed transponder returned within 5 year "Guarantee period"

 Receive 80% of purchase cost.
 Receive 60% of purchase cost
 Receive 40% of purchase cost.
 Receive 20% of purchase cost.
 Nil

Note: As Mylaps have introduced the Prochip Flex, the VLCC are no longer be selling Mylaps transponders to members with a 5 year guarantee period.  

However, you can purchase a Mylaps Prochip transponder with a 1 year licence, or alternatively you can buy a Mylaps Prochip transponder with a longer licence period (1, 2 and 5 year licences are offered) via the Mylaps website.  

To visit the Mylaps website - click "here" to organise direct purchase.

Licences available inlcude 1, 2 and 5 years and cost from $50 pa (1 year) to $136 (5 years) - all have unlimited warranty during the licence period. (Prices correct as at August 2015)

Last updated:   April 2016